Refund Policy
Effective Date: 10/18/2025
Last Updated: 10/18/2025
1. Overview
At Peak & Perch Design Co., every order is prepared with care and intention.
We want you to love your purchase — but if something doesn’t feel right, we’re here to help.
This policy outlines how returns, exchanges, and refunds are handled for purchases made through www.peakandperch.com.
2. Returns & Exchanges
We accept returns and exchanges on eligible items within 14 days of delivery.
To be eligible, your item must be:
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Unworn, unused, and in its original packaging
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Free from stains, odors, or damage
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Accompanied by a receipt or proof of purchase
Certain items are non-returnable, including:
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Custom or personalized products
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Digital downloads
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Sale or clearance items
If you’re unsure whether your item qualifies, please reach out to us before returning it.
3. How to Start a Return
To initiate a return or exchange:
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Email us at info@peakandperch.com within 14 days of receiving your order.
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Include your order number, the item(s) you’d like to return, and the reason for your request.
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We’ll provide return instructions and the correct return address.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
4. Damaged or Defective Items
We take great care in packaging each order, but accidents can happen during transit.
If your order arrives damaged or incorrect:
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Please email photos of the issue to [insert your email] within 7 days of delivery.
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We’ll work with you to offer a replacement or full refund as quickly as possible.
5. Refunds
Once your return is received and inspected, we’ll email you to confirm approval or denial of your refund.
If approved:
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Refunds are issued to your original payment method.
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Please allow 5–10 business days for processing through your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error or a damaged item.
6. Exchanges
If you’d like to exchange an item for a different size or style, please email us before returning it so we can confirm availability.
We’ll ship the new item once the original is received and inspected.
7. Lost or Stolen Packages
Once your order is marked delivered by the carrier, Peak & Perch Design Co. is not responsible for lost or stolen packages.
If this happens, please contact your local post office or carrier first — and let us know so we can assist where possible.
8. Contact Us
For all refund or return inquiries, please email:
We’ll do our best to respond within 1–2 business days.